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AAA Tutoring & Skill Building is committed to providing a confidential service to its users.  No information given to AAA Tutoring & Skill Building will be shared with any other organization or individual without the user’s expressed permission.    

 

AAA Tutoring & Skill Building holds personal data about its staff, users, members etc which will only be used for the purposes for which it was gathered and will not be disclosed to anyone outside of AAA Tutoring & Skill Building without prior permission. All personal data will be dealt with sensitively and in the strictest confidence internally and externally.

 

Purpose

The purpose of the Confidentiality Policy is to ensure that all staff, members, volunteers and users understand AAA Tutoring & Skill Building's requirements in relation to the disclosure of personal data and confidential information.

 

Breaches of Confidentiality

AAA Tutoring & Skill Building recognizes that occasions may arise where individual workers feel they need to breach confidentiality.  Confidential or sensitive information relating to an individual may be divulged where there is risk of danger to the individual, a volunteer or employee, or the public at large, or where it is against the law to withhold it. In these circumstances, information may be divulged to external agencies e.g. police or social services on a need to know basis.

 

Legislative Framework

AAA Tutoring & Skill Building will monitor this policy to ensure it meets statutory and legal requirements including the Data Protection Act, Children's Act, Rehabilitation of Offenders Act and Prevention of Terrorism Act.  Training on the policy will include these aspects.

 

Ensuring the Effectiveness of the Policy

All Executive Committee members will receive a copy of the confidentiality policy.  Existing and new workers will be introduced to the confidentiality policy via induction and training.  The policy will be reviewed annually and amendments will be proposed and agreed by the Executive Committee.

 

Non-adherence

Breaches of this policy will be dealt with under the Grievance and/or Disciplinary procedures as appropriate.  

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Cancellation Policy

 

 

Session cancellations (for illness etc) made during the term of your booking agreement will incur a cancellation fee of 50% of the session fee.  Should there be a “no show” (no contact made to explain absence) the full session fee will be charged.

 

Contract cancellations Should the family wish to withdraw before all efforts can be made, a penalty of one session fee will apply. Special circumstances will be considered.

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Payment Policy

 

 

AAA Tutoring & Skill Building is a fee for service business.

 

We are happy to invoice you for our service, invoices should be paid within two days of the services being conducted.  We have the Square POS system for those who wish to make payment on the day. If you wish to leave your credit card details with us, we will charge the fee within 2 days of the service being conducted and email you a receipt. Your details are held in the strictest confidence.

 

Overdue Accounts: For each week the account is overdue a $5 penalty fee will apply.